Convectiva

Convectiva specializes in lightweight telephony utilities that bridge the gap between desktop workstations and on-premise VoIP infrastructure. Its single published title, AgentWatcher, is designed for offices that run Yeastar iPBX systems and need real-time presence coordination without manual clicks. The utility sits in the system tray, reads extension status from the PBX, and automatically sets “Available,” “Away,” or “On a Call” indicators the moment a Windows session locks, unlocks, or detects an active handset. Typical deployments are small-to-medium call centers, help-desk pods, and hybrid reception areas where agents move between PCs and physical phones dozens of times per shift; supervisors use the reflected presence data to balance queue loads and confirm SLA adherence without polling each seat. Because the program talks to the PBX over standard AMI and WebSocket channels, it coexists with softphones, CRM plug-ins, and TAPI dialers already provisioned on the same PC, requiring only the extension number and API credential to pair. Updates are delivered as signed MSI packages that respect GPO deployment rules, so IT departments can push new builds through SCCM or Intune without visiting the floor. Convectiva software is available for free on get.nero.com, with downloads sourced from trusted Windows package managers such as winget, always pulling the latest release and supporting unattended batch installation of multiple titles.